Support

Something not working?

Email hello@labbee.app and you will reach the person who wrote the app. There is no ticket system and no bot.

It helps to include your iOS version, your device, and what you expected to happen. If it is about a timer, say whether the app was open, backgrounded or closed at the time. That single detail usually identifies the cause.

An alarm did not sound

Work through these in order; the first three cover almost every case.

• Check the timer card for a red ALARM NOT SET badge. LabBee shows this when iOS is not holding an alarm for a running timer. It means the alarm will not fire, and it is telling you before the fact rather than after.
• Notification permission. Settings → Notifications → LabBee → Allow Notifications. Without it, timers still count down but cannot alarm in the background.
• The ringer. iOS does not let an app alarm through silent mode. If the phone is on silent, you will get the banner but no sound.
• Focus modes. A Focus that filters notifications will hold LabBee’s alarm back. Adding LabBee to the allowed list fixes it.
• Low Power Mode can delay delivery on some devices.

How many timers can run at once?

iOS caps how many pending notification requests an app may hold, so LabBee budgets them: every running timer is guaranteed its mandatory end alarm first, and the optional early warnings are filled in with whatever room is left. If you are ever at the ceiling the app tells you rather than silently dropping an alarm.

A calculation looks wrong

Please tell us. A wrong number in a lab tool is the most serious kind of bug there is. Send the inputs you used, the result you got and the result you expected. Every calculator is covered by tests written against textbook values, so a report like that turns directly into a new test case.

Two things worth checking first: that the unit selector is on the unit you think it is, and that molecular weight is entered for the compound you mean. Where a value cannot be derived, for instance a polymer with no single molecular weight, LabBee leaves the field blank rather than inventing a number.

Counting and export

• Tap to add a mark; tap an existing mark to remove it.
• Export produces the annotated image as a PNG together with a CSV of the numbers, through the standard iOS share sheet.
• If the photo picker does not open, check Settings → Privacy & Security → Photos → LabBee.

Where is my data?

On your device, and only there. See the privacy policy. This also means that if you delete the app, the data goes with it, so export anything you want to keep first.

Requesting a tool

The roadmap on the home page lists what is already being built. If what you need is not there, write in and say what you would calculate and how often. Requests that come with a real bench workflow attached tend to get built first.

Reporting something urgent

If you find a result that is wrong in a way that could damage an experiment, put WRONG RESULT in the subject line. Those are read first.